John Henry Bikes — Bicycle Store in North Vancouver

Reviews of John Henry Bikes

• Devin

  Added 2016.07.19

  Went to the shop for a dream package for our bikes. They did a fantastic job with getting every piece of our bike ready to go for our race in Switzerland. Everyone was really nice and very helpful. Found a new pair of bib shorts and they gave us 2 bike boxes at no charge for our trip.
• Matthew

  Added 2016.05.24

  Instead, there was no empathy whatsoever from the repair worker, who became defensive and unforgiving during our discourse. I would not recommend this shop to any of my friends, and will likely dissuade my friends from taking there service here.
• Madison

  Added 2015.07.24

  The service attendant took absolutely zero accountability for this, saying as my partner had wanted just the tire and declined the laundry list of services suggested, it is on us. So they gave her the bike back with the brakes still rubbing against the tire (which caused the first blow-out / neglecting to tell her that was the cause), and I almost killed myself the 2nd time riding it as a result. There probably aren't rules or codes the service worker is obliged to follow, but to me, if the repair-man is going to change things out on your bike, he should follow due diligence of:
• John

  Added 2015.03.06

  perfect service. visited at least 4 times over 2 weeks and each time was a pleasure. The sales guys, mechanic and manager all hella cool! only Norco for me since 2003
• Elizabeth

  Added 2014.06.27

  2) assess if that will happen again immediately and
• Samuel

  Added 2014.06.16

  1) identify why the flat happened
• Ashley

  Added 2014.02.12

  I came to North Van for the BC Bike Race. In transit I lost part of my upper headset. I went to three other shops before John Henry and those other shops couldn't help me and looked at me like an idiot. To be fair... Anyway, Tony took the time to help me out despite being super busy, found the part I needed, and walked me through the process of getting my ride back together. Hands down, superb customer service!
• Andrew

  Added 2013.09.06

  My partner recently took the bike in after the front tire blew out. They replaced tube and tire, and told her about the laundry list of work that needed to be done. Overwhelmed, she stuck with just the tire, and brought home a 'ready-to-ride' bike. I commuted with the bike one time. The next time, my front tire blew out 2 minutes after leaving my house as I was bombing down Keith Rd (right above the bike shop). I was shocked as the bike had JUST been serviced, and that the blow-out happened in a very dangerous circumstance. So I took it back to the shop wanting some answers. It turns out the brake pad had been bumped up to rub on the tire, and had caused the blow-out, which was (apparently) the same issue that had caused the first blow-out.
• Zachary

  Added 2013.08.02

  Awesome shop, both in terms of sales and service. Spending the money on service is fully worth it to keep your bike feeling like new.
• Hunter

  Added 2013.07.11

  Took my commuting / touring Cannondale bike in 9 months ago for an overall tune-up. After a brief assessment, I was told that due to wear and tear on different part of the drive train, I was going to need a new everything, and that I was better off just buying a new bike. 9 months later I still commute with it 3 times a week and even did a week long touring trip with it up Vancouver Island this summer.
• Samantha

  Added 2013.05.13

  3) not let someone ride away in a bike that is unsafe.